Work with us

Standing on Giants is the world’s first agency for businesses that want to build a brand-owned, online community. We empower businesses to build thriving online communities that put their customers at the centre of everything they do. Born from the team that created the revolutionary community-led model at mobile disruptor giffgaff, Standing on Giants now works with leading businesses like Airbnb, Sonos and Utilita, helping them launch successful communities that deliver real results. We are Khoros Kudos award-winners in 2020, recognising our work as Best-In-Class.

About Us

We offer home working with on-demand access to co-working spaces through Hubble.

Remote First&nbsp;

We recognise the positive impact of a balanced lifestyle on motivation, performance and productivity.

Flexible Working&nbsp;

We offer opportunities for both in-person and remote team building throughout the year.

Team Building&nbsp;

We trust team members to take the time off they need without adhering to a quota, being mindful of the impact on colleagues and clients.&nbsp;

Unlimited Holiday&nbsp;

Enhanced health cover to keep our team in top physical and mental health.&nbsp;

Health Insurance&nbsp;

Annual allowance for team members to spend on their own development and wellbeing.&nbsp;

Perk Pot&nbsp;

Our Benefits

<html><head></head><body><div>
<h2>About the company</h2>
<div>Standing on Giants is the world’s first agency for businesses that want to build a brand-owned, online community. We empower businesses to build thriving online communities that put their customers at the centre of everything they do. Born from the team that created the revolutionary community-led model at mobile disruptor giffgaff, Standing on Giants now works with leading businesses like Airbnb, Sonos and Utilita, helping them launch successful communities that deliver real results. We are Khoros Kudos award-winners in 2020, recognising our work as Best-In-Class.</div>
<div><br>We are proud to be the first online community company to attain B CorpTM Certification, meaning we ascribe to the highest standards of environmental and social responsibility. As a company, our vision is a world where business works for the benefit of people and the planet, not just profit, powered by trusting and collaborative communities. As a result, it’s important that we take active steps towards this every day in our work. Our people are, therefore, of central importance. We have a range of employee benefits to enable you to do your job to the best of your ability and we pride ourselves on our supportive, open environment and shared efforts to keep our working practices as sustainable as possible.</div>
<h2>About the role</h2>
<div>As a Senior Community Relationship Manager for Airbnb, you will be focused on recruiting, onboarding, and supporting engaged Airbnb hosts in Spain and Portugal as part of the Community Leaders programme. The Community Leaders are hosts who have volunteered to bring hosts in their area together in a local online Host Club to collaborate, share, and collectively grow with Airbnb.</div>
<div><br>You will be working with the Lead Community Relationship Manager to support a group of ~100 Leaders, dedicated to answering their questions and addressing their concerns. You will support the Host Community by managing online communities of local Airbnb hosts, providing them with content and ideas to increase engagement, optimising and educating hosts. You will be responsible for gathering host insights and helping cascade these to other teams in order to make the right improvements to the Airbnb product and platform.</div>
<div>&nbsp;</div>
<h2>Responsibilities</h2>
<p><strong>Recruitment / Onboarding</strong> - selecting Community Leaders who meet Airbnb’s criteria and setting them up for success</p>
<ul>
<li>Assess applications; putting forward potential candidates for screening calls</li>
<li>Provide guidance and training on their role, if required</li>
<li>Hold onboarding sessions for new Community Leaders and complete the set-up process</li>
<li>Adapting global recruitment strategy to local regional nuances, behaviours and priorities, and consistently evolving new methodology with curiosity.</li>
</ul>
<div><strong>Relationship Management / Ongoing support </strong></div>
<ul>
<li>Organise and lead weekly calls with Community Leaders and independently run these sessions as required</li>
<li>Act as a point of contact for the Spanish and Portuguese Community for internal stakeholders, acting as the voice of our hosts in relevant initiatives</li>
<li>Develop resources and programming based on feedback given by Community Leaders</li>
<li>Send creative and localised content ideas and materials to your Leaders weekly, and as required</li>
<li>Answer Leader emails and concerns</li>
<li>Support in the planning and logistics of online and offline events</li>
</ul>
<div><strong>Performance tracking / reporting</strong> - assessing how the online groups run by your Leaders are performing and reporting back to the client, and any offline interactions where possible</div>
<ul>
<li>Review Host Club engagement, sharing relevant content with cross-functional teams</li>
<li>Provide specific feedback and insights to your Leaders on their performance and how they can improve</li>
<li>Use Salesforce to report on the performance of the online groups</li>
<li>Use project management tooling including Airtable and Asana</li>
<li>Share updates with the client on a regular basis</li>
<li>Support with projects and pilots, sharing impact with Airbnb</li>
</ul>
<div><strong>Support the education of hosts</strong> on all significant product changes and cascade feedback to the relevant internal stakeholders</div>
<h2>Required Skills &amp; Experience</h2>
<ul>
<li>Spanish native and fluent in English with excellent communication skills and confidence in engaging with people through phone / video calls</li>
<li>Ability to build and maintain relationships</li>
<li>Great listening and influencing skills; high emotional intelligence</li>
<li>Ability to take the initiative and work independently</li>
<li>Self-motivated, flexible and able to manage several jobs at one time and to prioritise</li>
<li>Strong analytical skills and ability to research information to provide answers</li>
<li>Problem-solving attitude and proactive mindset</li>
<li>Ability to work with others and manage conflicts effectively</li>
<li>Flexibility to travel when and where required, for host events or company offsites</li>
<li>Attentive to detail and organised</li>
<li>Experienced in planning and hosting online and offline events, with expertise in budget management</li>
<li>Working knowledge of Facebook groups, Salesforce, Google Suite, Airtable, online forums and Apple OS is an advantage</li>
<li>Experience in managing social media spaces, online communities (forums) or similar client-facing operational experience</li>
<li>Have an interest in using AI to assist with efficiencies in your core discipline</li>
<li>Have a keen interest in hospitality and tourism within Spain and Portugal</li>
</ul>
<h2>Nice to have</h2>
<ul>
<li>Portuguese language is a plus</li>
<li>Experience in relationship management or account management</li>
<li>Events experience (organising, hosting or supporting)</li>
<li>Experience working in Customer Service</li>
<li>Experience working with mass mail services</li>
</ul>
<div>&nbsp;</div>
<div>We are an Equal Opportunities employer, we do not discriminate against any employee or applicant because of race, colour, religion, national origin, sex, physical or mental disability, or age. We are committed to creating a diverse and inclusive working environment.</div>
<div>&nbsp;</div>
<div>Please note that we will carry out criminal and financial background checks on successful candidates.</div>
<div>&nbsp;</div>
<div>Due to the high number of applications, we are only able to contact successful applicants.</div>
<h2>Location</h2>
<div>Location independent, with regular travel to London, UK</div>
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Senior Community Relationship Manager - Spanish speaking

<html><head></head><body><div>
<h2>About the company</h2>
<div>Standing on Giants is the world’s first agency for businesses that want to build a brand-owned, online community. We empower businesses to build thriving online communities that put their customers at the centre of everything they do. Born from the team that created the revolutionary community-led model at mobile disruptor giffgaff, Standing on Giants now works with leading businesses like Airbnb, Sonos and Utilita, helping them launch successful communities that deliver real results. We are Khoros Kudos award-winners, recognising our work as Best-In-Class.</div>
<div>&nbsp;</div>
<div>We are proud to be the first online community company to attain B Corp Certification, meaning we ascribe to the highest standards of environmental and social responsibility. As a company, our vision is a world where business works for the benefit of people and the planet, not just profit, powered by trusting and collaborative communities. As a result, we must take active steps towards this every day in our work. Our people are, therefore, of central importance. We have a range of employee benefits to enable you to do your job to the best of your ability and we pride ourselves on our supportive, open environment and shared efforts to keep our working practices as sustainable as possible.</div>
<h2>About the role</h2>
<div>As a Community Data Analyst, you will be supporting our Community Insights team for Airbnb, performing analytical and reporting tasks, leveraging both qualitative and quantitative data. You will use your curiosity as well as your interest in data to identify, present and suggest results, trends and learnings. You will also be able to identify best practices and propose solutions for improving the ways of working within the team as well as with the client.</div>
<div><br>You will be hard-working, have exceptional attention to detail and will be quick to learn. If you have an open, honest and collaborative approach to your job, you’ll fit right in.</div>
<h2>Responsibilities</h2>
<ul>
<li>Collect, export and prepare raw data for analysis</li>
<li>Track ad-hoc conversation topics to provide quick insights on community health</li>
<li>Leverage AI and automation solutions to improve the analysis of large volumes of community feedback</li>
<li>Qualitative data coding and categorisation</li>
<li>Build and maintain dashboards to facilitate reporting and data visualisation</li>
<li>Analyse community conversations and feedback in order to provide actionable insights</li>
<li>Write and peer review client-facing community reports</li>
</ul>
<h2>Required Skills &amp; Experience</h2>
<ul>
<li>Fluent in English with exceptional written and verbal communication skills</li>
<li>Experience in data analysis or similar field</li>
<li>Great attention to detail with strong organisational and prioritisation skills, ideally with experience using project management tools (Airtable, Asana, etc.)</li>
<li>Competent understanding of analytics and reporting tools such as Looker Studio, Sprinklr or Google Analytics</li>
<li>Experience with qualitative data categorisation or thematic analysis</li>
<li>Good technical understanding and ability to pick up new tools quickly</li>
<li>Proficient with MS Excel, Google Workspace (Docs, Sheets, Slides) for documentation and data management</li>
<li>Ability to cope with a fast-paced work environment and change</li>
<li>Interest in online communities</li>
</ul>
<h2>Nice to have</h2>
<ul>
<li>Fluency in a second language is a plus</li>
<li>Familiarity with ChatGPT or other AI tools for data analysis</li>
<li>Familiarity with Salesforce, Superset</li>
<li>Familiarity with Airtable</li>
<li>Basic knowledge of SQL</li>
</ul>
<div>&nbsp;</div>
<div>We are an Equal Opportunities employer, we do not discriminate against any employee or applicant because of race, colour, religion, national origin, sex, physical or mental disability, or age. We are committed to creating a diverse and inclusive working environment.</div>
<div>&nbsp;</div>
<div>Please note that we will carry out criminal and financial background checks on successful candidates.</div>
<div>&nbsp;</div>
<div>Due to the high number of applications, we are only able to contact successful applicants.</div>
<h2>Location</h2>
<div>Remote role, based in Canada.</div>
</div></body></html>

Community Data Analyst

<html><head></head><body><div>
<h2>About the company</h2>
<div>Standing on Giants is the world’s first agency for businesses that want to build a brand-owned, online community. We empower businesses to build thriving online communities that put their customers at the centre of everything they do. Born from the team that created the revolutionary community-led model at mobile disruptor giffgaff, Standing on Giants now works with leading businesses like Airbnb, Sonos and Utilita, helping them launch successful communities that deliver real results. We are Khoros Kudos award-winners, recognising our work as Best-In-Class.</div>
<div>&nbsp;</div>
<div>We are proud to be the first online community company to attain B Corp Certification, meaning we ascribe to the highest standards of environmental and social responsibility. As a company, our vision is a world where business works for the benefit of people and the planet, not just profit, powered by trusting and collaborative communities. As a result, we must take active steps towards this every day in our work. Our people are, therefore, of central importance. We have a range of employee benefits to enable you to do your job to the best of your ability and we pride ourselves on our supportive, open environment and shared efforts to keep our working practices as sustainable as possible.</div>
<h2>About the role</h2>
<div>As a Community Data Analyst, you will be supporting our Community Insights team for Airbnb, performing analytical and reporting tasks, leveraging both qualitative and quantitative data. You will use your curiosity as well as your interest in data to identify, present and suggest results, trends and learnings. You will also be able to identify best practices and propose solutions for improving the ways of working within the team as well as with the client.</div>
<div><br>You will be hard-working, have exceptional attention to detail and will be quick to learn. If you have an open, honest and collaborative approach to your job, you’ll fit right in.</div>
<h2>Responsibilities</h2>
<ul>
<li>Collect, export and prepare raw data for analysis</li>
<li>Track ad-hoc conversation topics to provide quick insights on community health</li>
<li>Leverage AI and automation solutions to improve the analysis of large volumes of community feedback</li>
<li>Qualitative data coding and categorisation</li>
<li>Build and maintain dashboards to facilitate reporting and data visualisation</li>
<li>Analyse community conversations and feedback in order to provide actionable insights</li>
<li>Write and peer review client-facing community reports</li>
</ul>
<h2>Required Skills &amp; Experience</h2>
<ul>
<li>Fluent in English with exceptional written and verbal communication skills</li>
<li>Experience in data analysis or similar field</li>
<li>Great attention to detail with strong organisational and prioritisation skills, ideally with experience using project management tools (Airtable, Asana, etc.)</li>
<li>Competent understanding of analytics and reporting tools such as Looker Studio, Sprinklr or Google Analytics</li>
<li>Experience with qualitative data categorisation or thematic analysis</li>
<li>Good technical understanding and ability to pick up new tools quickly</li>
<li>Proficient with MS Excel, Google Workspace (Docs, Sheets, Slides) for documentation and data management</li>
<li>Ability to cope with a fast-paced work environment and change</li>
<li>Interest in online communities</li>
</ul>
<h2>Nice to have</h2>
<ul>
<li>Fluency in a second language is a plus</li>
<li>Familiarity with ChatGPT or other AI tools for data analysis</li>
<li>Familiarity with Salesforce, Superset</li>
<li>Familiarity with Airtable</li>
<li>Basic knowledge of SQL</li>
</ul>
<div>&nbsp;</div>
<div>We are an Equal Opportunities employer, we do not discriminate against any employee or applicant because of race, colour, religion, national origin, sex, physical or mental disability, or age. We are committed to creating a diverse and inclusive working environment.</div>
<div>&nbsp;</div>
<div>Please note that we will carry out criminal and financial background checks on successful candidates.</div>
<div>&nbsp;</div>
<div>Due to the high number of applications, we are only able to contact successful applicants.</div>
<h2>Location</h2>
<div>Remote role, based in the UK, with frequent travel to London.</div>
</div></body></html>

<html><head></head><body><div>
<h2>About the company</h2>
<div>Standing on Giants is the world’s first agency for businesses that want to build a brand-owned, online community. We empower businesses to build thriving online communities that put their customers at the centre of everything they do. Born from the team that created the revolutionary community-led model at mobile disruptor giffgaff, Standing on Giants now works with leading businesses like Airbnb, Sonos and Utilita, helping them launch successful communities that deliver real results. We are Khoros Kudos award-winners, recognising our work as Best-In-Class.</div>
<div><br>We are proud to be the first online community company to attain B Corp Certification, meaning we ascribe to the highest standards of environmental and social responsibility. As a company, our vision is a world where business works for the benefit of people and the planet, not just profit, powered by trusting and collaborative communities. As a result, we must take active steps towards this every day in our work. Our people are, therefore, of central importance. We have a range of employee benefits to enable you to do your job to the best of your ability and we pride ourselves on our supportive, open environment and shared efforts to keep our working practices as sustainable as possible.</div>
<h2>About the role</h2>
<div>We are looking for an experienced UK-based Community Manager to join our team.</div>
<div>&nbsp;</div>
<div>As a Community Manager, you will implement the online community strategy by managing the daily activities of our Client’s online community. You will ensure that the community is a safe and healthy environment for its members and facilitate engagement in line with the community's purpose. You will ensure all activities within and between the community and the Client organisation are run efficiently and in conformance with the underlying principles of the company and business goals. You will be working with the Client organisation, as part of a team of community managers and supported by the Head of Community, who will be your line manager.</div>
<div><br>You will be hard-working, adaptable and quick to learn. Highly self-motivated – you’re the kind of person who’s always striving to do better. If you have an open, honest and collaborative approach to your job, you’ll fit right in.</div>
<h2>Responsibilities</h2>
<div>Community strategy implementation:</div>
<ul>
<li>Support the Community Management team to implement the online community management strategy based on the SoG methodology and in cooperation with the Client</li>
</ul>
<div>Community Management:</div>
<ul>
<li>Run the community daily in line with SoG community management methodology to create a safe and healthy environment for members and facilitate engagement in line with the defined strategy</li>
<li>Act as an advocate of our Client in the community, as well as an advocate of the community within the Client's organisation, engage in dialogues with members and answer questions where appropriate, providing a superior quality of member service and support to the community</li>
<li>Manage community projects and activations alongside the Client, from planning to implementation and reporting, and ensuring that these are a success for community members and the Client organisation alike.</li>
<li>Championing and supporting community members to create and run events, meetups and webinars.</li>
<li>Deal and communicate with community members during crises, unstable or abusive behaviour, applying SoG’s methodology for member education</li>
<li>Monitor and analyse community performance to ensure agreed KPIs are being met and send regular quantitative and qualitative reports on the community’s progress to the Client.</li>
</ul>
<h2>Required Skills &amp; Experience</h2>
<ul>
<li>Experience in running or managing online communities (forums), both front end and with content management systems</li>
<li>Experience in client stakeholder management</li>
<li>Experience organising, attending and reporting on online and offline community meetups and events</li>
<li>An interest in technology and a willingness to learn about new software and systems</li>
<li>Fluent in English, excellent communication skills, especially in writing, including editing and content creation</li>
<li>Ability to build and maintain relationships and collaborate with cross-functional stakeholders - high emotional intelligence</li>
<li>Outstanding engagement skills including promoting productive behaviours, being relentlessly positive and effectively managing conflicts</li>
<li>Strong analytical skills, including data collection and reporting</li>
<li>Effective organisational and prioritisation skills</li>
<li>An interest in the wider community management industry</li>
</ul>
<h2>Nice to have</h2>
<ul>
<li>Experience working in Customer Service is desirable.</li>
<li>Fluency in French, Italian, German, Portuguese or Spanish is a plus.</li>
<li>Technical skills including Google Workspace and Mac knowledge is an advantage</li>
</ul>
<div>&nbsp;</div>
<div>We are an Equal Opportunities employer, we do not discriminate against any employee or applicant because of race, colour, religion, national origin, sex, physical or mental disability, or age. We are committed to creating a diverse and inclusive working environment.</div>
<div>&nbsp;</div>
<div>Please note that we will carry out criminal and financial background checks on successful candidates.</div>
<div>&nbsp;</div>
<div>Due to the high number of applications, we are only able to contact successful applicants.</div>
<h2>Location</h2>
<div>Remote role, based in the UK, with frequent travel to London.</div>
</div></body></html>

Job Openings

Senior Community Relationship Manager - Spanish speaking

Community Data Analyst

Community Data Analyst

Community Manager